• Web Authoring/Technical Authoring: MSO (Word, Excel, Publisher, PowerPoint), Adobe Suite (PageMaker, FrameMaker), AuthorIT, Quark Xpress; Author-it; MadCap Flare (Vers. 4 or 6);

• Development: Visual Studio 2005/2008, Visual Basic, Visual.NET, VBA, VBScript, ASP, ASP.NET, HTML, DHTML, XML, Office Macros/VBA/VSTO, JavaScript, Flash, Dreamweaver, FrontPage (Expression Web), InfoPath;

• Software/Applications: MS Office Suite (Word, Excel, Access, PowerPoint), Visio, Adobe CS4 Suite (Dreamweaver, Fireworks, Photoshop, Flash), Final Cut Pro;

• Hardware/OS/GUI/Networks: Compaq/HP/Dell Servers & Workstations, Windows 9x, Windows ME, Windows 2000, Windows NT, Windows XP, Windows Vista, Windows 7, Mac OS 9, 10.x, XP Server, NT/Win2K/WinXP Server, OS X Server;

• Databases: SQL Server, Clipper, Access, Centura SQL, FileMaker, xBases, Crystal Reports, .NET Reporting Engine & Datasets
  

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• Translation & editing of operating manuals (German-English, English-German);
• Technical Authoring (English, German);
• Proofing (German, English, Dutch, French); Internet Content Provision; Copywriting; Radio Journalism;

• English (native)
• German (native)
• French (fluent r/w/s)
• Dutch (spoken fluently, read fluently, basic writing)
• Italian (conversational only)
• Spanish (conversational only)
  

• BA in Political Science, J.W. v. Goethe Universität, FRG
• English Literature (2 seminars, no degree), Birmingham University, UK
• Ph.D. in Econ. Theory & Trade Law, Freie Universität Berlin, FRG
  

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Electrabel-Suez (Belgium); The Friedom Group (USA); WorkingMan Productions(NL); e-Plus Mobilfunk GmbH (FRG); Yamaha (Japan); MPJ Paris; Deutsche Bank (FRG); MMB Software Limited (UK); PolyGram (FRG); Castrol (Thailand); Compaq Europe (UK); Manpower Europe; Citibank (Belgium/USA); BrusselsApart (Belgium); Malaysian Government; Hostels of America LLC (USA); Xerox (The Netherlands); EDS (NL); FSI (FM Solutions) Limited; SwissCom (Switzerland); Funcinpec (Cambodia);

FSI (FM Solutions) Limited, London, UK, 2010
Technical Author

WorkingMan Productions, UK & Netherlands, 2008-2009
Lead VB.NET Designer & Developer

Electrabel-Suez, Brussels, Belgium, 2007-2008
Lead Technical Author & Document Management Consultant

HandsOn Solutions, New York City, USA, 2003-2006
Internet & e-Commerce Consultant

Hostels of America, Atlanta, USA, 2000-2001
General/Technical Manager

• FSI (FM Solutions), United Kingdom,  March 2010 – June 2010
  Technical Author & Video Script Consultant
  Pprovided video scripts for tutorials of a commercial, web-hosted facilities management application. Created web-based help & tutorial system for and enterprise and web-based facility management applictations (CAFM).
  • Technologies: MadCap Flare 4.0, MS Office 2007 (incl. Visio 2007), Corel PaintShop X3; SnagIt Professional, Microsoft SharePoint;
     
  WorkingMan Productions, Netherlands & United Kingdom,  
  Aug. 2008 – July 2009; Sept. 2009 - Feb. 2010
  Freelance VS2008 Developer
  Development of game utility game organizing utilities (game organizer, viewer, installation engine, etc.) called SC4 Tools for a specialized game community (SimCity IV); designed & create product web site & product manuals.
  • Technologies: Visual Studio 2008 (VS9), VS Reports, MS Access/SQL, Adobe CS4 Suite (Dreamweaver, Photoshop, Fireworks, Flash, InDesign)
     
• Electrabel-Suez, Belgium, June 2007 – current
  Technical Author/ Team Leader:
  Although the primary role was to be a writer & translator of technical documents (service manuals, processes & procedures, budget agreements, etc., French/Dutch to English) I was soon taking charge of updating and maintaining the document management system; creating standards, writing macros – in the course of which I re-wrote most of IMAP’s macros to work under MSO 2007 - and utility programs, testing the migration from MSO 2000 to MSO 2007, creating a naming convention for documents, et al.
  • Technologies: Windows XP; MSO 2000/2007, VSTO 2005, Visual Studio 2005, VBA, SQL Server, SQL Manager Studio 2005, Visio 2003/2005, MS Office Template migrations
     
• HandsOn Solutions (USA), LLC, NY May 2003 – August 2006
  Freelance Project Consultant:
  Working primarily as a consultant to small businesses in the New York City area; involved in network set-ups & migrations (Win2K to Win-XP), and the documenting thereof; office relocations (hardware migration); Internet/Intranet setups (backbone connectivity; wireless connectivity); design & content management of several e-Commerce websites (copywriting, editing, revisions, and publication);
  • Technologies: Windows 9x, Windows 2K, Windows XP; Compaq/Dell servers, PC's; Netopia ADSL Routers; Cisco Aironet Wireless A-Points, Cisco 1700, Cisco 6400; Hubs; Firewalls; MS Office Template migrations
     
• Sabbatical (US, Mexico & Canada) August 2001 - April 2003
  Motorcycle Tour of North America:
  While I did some occasional freelance web-editing work during these two years, I mainly travelled extensively throughout the North American continent.
   
• Hostels of America, LLC, Atlanta, GA Dec. 2000 - August 2001
  General Manager Primary Function:
  Re-organization, Marketing & Web Promotion of an independent Youth Hostel Organization. Additional duties included complete recreation of the company web-site, ASP automation, hardware installation, front-end & back-end design for databases and reporting tools.
  • Technologies: Win-2K/XP Pro, Win 9.x/ME, ADSL, TCP/IP; FileMaker Pro; SQL, SharePoint Technologies; MS Office (online/offline); DELL, Netopia
     
• Sabbatical (United States) June 2000 - November 2001
  First Motorcycle Tour of North America:
  Travelled extensively throughout the USA.
   
• HandsOn Solutions (UK) Ltd., Brussels, Belgium November 1999 - May 2000
  Freelance Web Designer & IT Consultant:
  Various contracts involving HTML/DHTML coding and web design/layout for local Belgian companies & merchants; most web designs required at least bilingual pages (French, Dutch); others were done in four languages (adding German & English). During this period I also served as a project coordinator for a hardware upgrade audit for a Longchamp (France) racing stable. Primary Function: liaison between local client offices (French) and hardware audit teams (English); bilingual technical audit reports to enable management and BoD to assess hardware/software budget requirements for the system upgrade.
  • Technologies: IBM Net Servers, A/S400, AIX, WINDOWS NT 3.51/4.0, IBM Terminals, var. routers, switches, hubs;
     
• E-Plus Mobilfunk GmbH, Potsdam, FRG July 1999 - October 1999
  Project Manager:
  Contracted as Project Manager for a nationwide Client/Server Rollout for the second-largest telecom company in Germany. Rollout included Y2K updates, software and OS upgrades. Role required a project rescue operation, involving resource & time planning, project coordination, rollout planning & execution, reporting, Y2K audit & correction, HR management. In the process I managed to eradicate a 4-months delay in less than 60 days to finish the project according to original schedule (4,000 clients using SMS 1.2 and Wise Installer); leading a team of 40 programmers (7 diff. nationalities) and technicians in two locations; created White Paper (Project Plan) for Win2K/SMS 2/SQL 7 conversion); trained the future permanent Project Manager; created all procedural documentation & established PDM (Process Document Management);
  • Technologies: WINDOWS 9x, WINDOWS NT, IIS 5.0, APACHE, SMS 1.2, Wyse Installer & Script, MS Office, MS Project, in-house custom software development (VB 5/6, C++)
     
• Compaq Computers Ltd. (UK) January 1999 - May 1999
  Lead System Auditor:
  Contracted as System Auditor (Y2K, Comms & Server Inventories) for Europe I & II; Project Team Leader for Europe I & II; Function included auditing servers & communications equipment at various European sites of a major Compaq client (music industry). Managing various auditing teams in seven different countries (UK, France, Germany, Netherlands, Austria, Hungary, and Czech Republic) throughout the duration of the project; Provided Compaq with one of several Team Reports and participated in the Hardware Upgrade Feasibility Reports;
  • Technologies: Compaq/IBM servers; Cisco, Cabletron, AT&T, Windows 95/98, Novell 3.x/4.x, all flavours of Win-GUI; Windows NT 4 Server; Token Ring/Ethernet
     
• Deutsche Bank, HQ Eschborn, Germany June 1998 - October 1998
  Consultant for Electronic Banking and Lead Test Co-ordinator for Systems & Communication:
  Developed tests & test environment for Electronic Banking Software roll-out; Euro/Y2K compatibility. Managed test teams, development cycles, banking front-office staffs; co-ordinated testing teams in Germany with developers in India and designers in Singapore;
  • Technologies: Windows 95/98, Novell 3.x/4.x, all flavours of Win-GUI; Windows NT 4 Server/WS; Novell Intranet-Ware; MS Office 97; MS Access 7; MS Project 98; Outlook & Team Manager; Visual Basic 5.0; Lotus Notes 4.5; Gupta (Centura SQL)
     
• Citibank ENA/CARDS Belgium October 1997 to May 1998
  Technical Support Consultant:
  Contracted originally to support of a variety of PC & RISC workstation users; SW/HW installations & upgrades; system documentation. Re-assigned after one month to coordinate Belgium with worldwide NT rollout with particular focus on European sites; prepared MEP (budget control) for NT migration, inclusive of full documentation for all EMEA procedures;
  • Technologies: Windows 3.11, Novell 3.12, all flavours of Win-GUI; Windows NT 4 Server/WS; Novell Intranet-Ware; SMS, SQL, and SNA servers/clients; Reflection, X-Windows, ArcServe; Citibank Helpdesk; cc:Mail; GroupWise; ManageWise; MS Office 97; MS Access 7; MS Project 98; Outlook & Team Manager; Visual Basic 5.0; Lotus Notes 4.5; SMS; SQL Server